Unified Communications
as a Service
One platform for voice, video, chat, SMS, and contact center. WorldTel delivers enterprise-grade cloud communications — fully managed, AI-powered, and backed by a 99.999% uptime guarantee.
Replace Fragmented Tools with One Unified Platform
Unified Communications as a Service (UCaaS) is a cloud-based solution that brings your business phone system, video conferencing, team messaging, SMS, file sharing, and contact center together into a single, secure platform — accessible from any device, anywhere.
WorldTel delivers UCaaS through Intermedia's award-winning platform, white-labelled and fully managed for your organization. You get enterprise-grade capability without the enterprise complexity — or the infrastructure overhead.
Book a Free Assessment →- Eliminate the cost and complexity of on-premise PBX hardware
- Connect remote, hybrid, and in-office teams from a single app
- Reduce vendor sprawl — voice, video, and chat in one bill
- Scale up or down instantly with no long-term infrastructure lock-in
- AI-powered features that improve productivity and customer experience
- Guaranteed 99.999% uptime — less than 5 minutes downtime per year
Ready to modernise your business communications?
Book a Free Assessment →Two Powerful Platforms. One Trusted Partner.
WorldTel offers two Intermedia-powered UCaaS solutions to match your organisation's size, complexity, and communications goals.
Intermedia Unite®
The complete unified communications platform for teams that need everything in one place — voice, video, team chat, SMS, file sharing, and integrated contact center with AI-powered features.
- Cloud business phone with auto-attendant, call routing & recording
- HD video conferencing with meeting transcription
- Team chat and business SMS messaging
- Integrated Contact Center with omni-channel support
- AI-powered features: live transcription, sentiment analysis, analytics
- CRM, ERP, and third-party integrations (Salesforce, Teams, and more)
- Secure file sharing and backup via SecuriSync
- Works on desktop, mobile, tablet, and desk phone
- Triple Shield Security — encryption, 2FA, secure data centers
- 24/7 J.D. Power-certified expert support
Ideal for: Growing businesses, multi-location teams, customer-facing operations
Get a Free Unite Assessment →Intermedia Elevate™
A professional cloud business phone system for organisations that need reliable, feature-rich voice communications without the full UCaaS suite — simple to deploy, easy to manage.
- Cloud-hosted PBX with unlimited calling (US & Canada)
- Auto-attendant, call queues, and call routing
- Voicemail-to-email transcription
- Find Me / Follow Me — forward calls to any device
- Business SMS and mobile app for iOS & Android
- Call recording and analytics
- 99.999% uptime SLA with financial backing
- Plug-and-play desk phone provisioning
- Works on desktop softphone and mobile app
- 24/7 J.D. Power-certified support included
Ideal for: Small businesses, professional services, single-location teams
Get a Free Elevate Assessment →Everything Your Business Needs to Communicate
From the front desk to the field, WorldTel UCaaS keeps every corner of your organisation connected.
Cloud Business Voice
Enterprise-grade PBX in the cloud. Auto-attendants, call queues, hunt groups, call recording, and voicemail-to-email — no on-premise hardware required.
HD Video Conferencing
Host and join meetings from any device. Screen sharing, recording, and AI-powered transcription keep every meeting productive and documented.
Team Chat & SMS
Real-time messaging for internal teams and business SMS for external conversations — all in the same app, synced across every device.
Contact Center
Omni-channel customer engagement: manage voice calls, SMS, chat, email, and WhatsApp from a single interface with analytics and workforce management tools.
AI-Powered Features
Live call transcription, sentiment analysis, meeting summaries, and voice analytics surface insights that improve customer experience and team performance.
Security & Compliance
Triple Shield Security — end-to-end encryption, two-factor authentication, and secure geo-redundant data centers — meets HIPAA, PCI, and enterprise compliance standards.
Any Device, Anywhere
Desktop apps (Windows & Mac), mobile apps (iOS & Android), desk phones, and browser-based softphones — your team stays connected wherever work happens.
CRM & App Integrations
Native integrations with Salesforce, Microsoft Teams, Zoho, HubSpot, and 200+ business applications keep communications embedded in your existing workflows.
Analytics & Reporting
Real-time dashboards and detailed call analytics give managers the visibility to optimise team performance, call volumes, and customer service quality.
Stop Paying for Tools That Don't Work Together
The average business uses 4+ separate communication tools. WorldTel UCaaS replaces them all — one platform, one bill, one support number.
Unite vs Elevate — Which Is Right for You?
Not sure which platform fits your organisation? Here's a quick feature comparison.
| Feature | Elevate Cloud Voice |
Unite Full UCaaS |
|---|---|---|
| Cloud Business Phone (PBX) | ✓ | ✓ |
| Auto-Attendant & Call Routing | ✓ | ✓ |
| Voicemail-to-Email | ✓ | ✓ |
| Call Recording | ✓ | ✓ |
| Mobile & Desktop App | ✓ | ✓ |
| Business SMS | ✓ | ✓ |
| 99.999% Uptime SLA | ✓ | ✓ |
| HD Video Conferencing | — | ✓ |
| Team Chat Messaging | — | ✓ |
| AI Transcription & Analytics | — | ✓ |
| Integrated Contact Center | — | ✓ |
| File Sharing & Backup | — | ✓ |
| CRM Integrations (Salesforce, HubSpot) | — | ✓ |
| Omni-Channel (Email, Chat, WhatsApp) | — | ✓ |
From Assessment to Live — In Four Steps
WorldTel handles the entire deployment so your team can focus on the work that matters.
Free Assessment
We review your current communications setup, call volumes, team structure, and pain points to recommend the right solution.
Custom Design
We configure your platform — dial plans, call flows, auto-attendants, user groups, and integrations — before a single user is migrated.
Managed Migration
We port your numbers, provision devices, and migrate your team with zero downtime. Your business keeps running throughout the transition.
Ongoing Support
WorldTel manages your platform with 24/7 expert support, proactive monitoring, and regular reviews to keep your communications optimised.
A Technology Partner, Not Just a Reseller
WorldTel is an authorised white-label partner of Intermedia — one of the world's most recognised cloud communications providers with over 30 years in the industry and J.D. Power certification for nine consecutive years.
Unlike a direct purchase from a carrier, WorldTel provides a complete managed experience — assessment, implementation, training, and ongoing support — all aligned to your business objectives.
- Authorised Intermedia white-label partner
- Fully managed deployment and migration
- 24/7 support backed by J.D. Power-certified excellence
- Scalable for 2 users to 2,000+
- Bundled with WorldTel managed IT, cybersecurity, and IaaS
- Single point of contact for all technology needs
J.D. Power
Certified Support
9 consecutive years
Triple Shield
Security
Encryption · 2FA · Secure DCs
99.999%
Uptime SLA
Financially backed guarantee
150,000+
Businesses
Globally served
Book Your Free UCaaS Assessment
Our communications specialists will review your current setup, identify savings, and design a UCaaS solution that fits your organisation perfectly.